IT Support Technician
Employment Type:
£148 per week
Closing Date:
30th April, 2018

The IT Support Technician is there to help facilitate the needs of the organisation in terms of IT Support Services at a specific site or set of sites. This person will be first point of contact for the IT Support team and will need to ensure that all requests are logged and dealt with in a timely manner. A friendly and confident personality is a must as our service desk maintains a traditional customer service approach.

Duties include but are not limited to:

• 1st Line IT support in person, or via phone and email to all users on-site
• Basic support for desktop hardware and software
• Daily duties such as server monitoring and backup monitoring.
• Assist the team with researching various solutions to on-going issues.
• There will be opportunities to learn about more complex networking and server management tools e.g. VLAN’s, DNS, DHCP, Active Directory

Skills Required

  • Understand how to deliver excellent customer service
  • Organisation Skills (Able to manage time effectively and prioritise workload accordingly)
  • Able to work as part of a team
  • Good communication skills
  • Ability to understand and carry out instructions
  • Basic understanding of computer hardware and/or networking is desirable

Personal Qualities

  • Interest in technologies, particularly Windows PC’s and Servers
  • Proactive approach to seeking and sharing knowledge
  • Ability to work effectively as part of a team
  • Awareness of equality and diversity
  • Flexible, enthusiastic, ‘can-do’ approach to everyday work Open to change and new ideas
  • Willingness and desire to take responsibility and use own initiative
  • Commitment to own personal professional development


GCSE Maths, English, and IT/ Computing A*- C or Functional Skills or equivalent

CCNA, ITIL, MCSA or similar are all desirable


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Haywood Academy prides itself for being at the forefront of technical developments.  We are also the lead school of a Multi Academy Trust. The Academy is based on three unique sites; a £10 million revamped 11-16 site and two refurbished iconic Victorian buildings which house our Post 16 Provision, City College - Burslem Old Town Hall and School of Art.  The facilities at all or our sites are state of the art.