Apprentice IT Support Officer
Employment Type:
£547 per month
Stoke-on-Trent, ST4 1HH
Closing Date:
31st October, 2018

Do you have a passion for IT? This is a fantastic role with great opportunities! IT can lead to a variety of jobs and a well paid career path.

Job Role: 

  • To be involved in the support of IT applications including dealing with customer queries and working with colleagues to resolve problems
  • To be involved in monitoring and operational processes to aid in the maintenance of IT applications
  • To work with colleagues to develop software to meet specific business needs
  • To follow team standards regarding the support and development of IT applications
  • To complete on and off the job training in line with your apprenticeship and attend college/study sessions as required
  • To complete all coursework by target dates and attend training activities as required.
  • To complete Functional Skills in numeracy, literacy and IT where an exemption has not been made
  • To work with an assessor/mentor to develop a work-based portfolio
  • To undertake statutory & mandatory training as required
  • To utilise knowledge and skills gained at college/training into practice within the workplace
  • To undertake any other duties as required to the post.
  • Must be able to attend apprenticeship training days (be able to travel to college/ training provider location)
  • Must not have already completed an advanced apprenticeship in Business Administration Level 3
  • A willingness to undertake further training

This role is based on 37 hour working week.

Hours are based on the opening hours of the Customer Service Contact Centre.

About Your Employer:

Stoke-on-Trent Council take care of housing, anti -social behavior, legislation and more. The council has a huge amount of dedicated job roles in a variety of sectors.

What is an IT apprentice?

A job in IT can be very rewarding. Not only are you learning the systems of growing and developing technology, but you are also helping others upgrade and maintain software. You are often the first person of contact when an IT problem is occurring which will mean you are an important and relied upon member of the team. IT based job roles can be an excellent start to a successful career and will also help you to be knowledgeable regarding software in the future.

Skills Required: 

  • A keen interest in IT
  • Understanding/awareness of application and database fundamentals
  • Understanding of websites and awareness of associated technologies
  • Basic programming exposure
  • General awareness and understanding of effective customer service.
  • Good communication and interpersonal skills
  • Good customer service skills and ability to develop effective working relationships.
  • Good numeracy and literacy skills
  • Confident in using numerous IT packages such as Word, Excel.
  • Ability to prioritise and organise workloads in order to meet deadlines
  • Ability to complete all tasks accurately and in a timely manner
  • To work on own initiative and as part of a team
  • Willingness to undertake any additional training to develop skills and knowledge.

Personal Attributes: 

  • Good time keeper and attendance
  • Ability to work effectively as part of a team
  • Flexible, enthusiastic, ‘can-do’ approach to everyday work tasks
  • Open to change and new ideas
  • Willingness and desire to take responsibility and use own initiative when needed
  • Commitment to own personal professional development
  • A proactive approach to seeking knowledge and a learning attitude

Qualifications Required:

GCSE Maths and English A*- C or Functional Skills [or equivalent]

Qualifications Gained: 

Level 2 apprenticeship in IT

Future Prospects: 

Working for a large organisation such as Stoke-on-Trent Council can potentially open the door for well-placed opportunities!


Matching you to the right employer

All applicants will need to successfully complete a work trial before starting an apprenticeship programme. This ensures applicants and employers are a perfect match.

Salary information

Please note the salary for this role is from £547 per month for all ages of applicants. Wage does depend on the age of the applicant. 

Apply now