Position:
Embroidery Technician / Customer service
Employment Type:
Apprenticeship
Salary:
£177.60 per week
Location:
ST10 1AF
Closing Date:
30th June, 2018

Job Summary:

  • To provide excellent customer service and exceed customer expectations
  • To deliver good communication skills: deal with customer enquiries in person, by phone and by email.
  • To support customer service improvements and practices
  • To use digital media to deliver customer service
  • To process and check orders for embroidery decoration in accordance with company service levels.
  • To prepare, embroider and trim garments with customer logo’s ensuring embroidery procedures, production plan, embroidery design sheets and work sheets are adhered to.
  • To follow health and safety procedures in the workplace
  • To program and set up embroidery machines
  • To process and check garments
  • To ensure quality standards are met
  • To adhere to production plans, embroidery design sheets and work sheets
  • To assist with stock takes and ordering of supplies

Skills Required

  • Understand how to deliver excellent customer service
  • Organisation Skills (Able to manage time effectively and prioritise workload accordingly)
  • Able to work as part of a team
  • Good communication skills
  • Ability to understand and carry out instructions

Personal Qualities 

  • Proactive approach to seeking and sharing knowledge
  • Ability to work effectively as part of a team
  • Awareness of equality and diversity
  • Flexible, enthusiastic, ‘can-do’ approach to everyday work Open to change and new ideas
  • Willingness and desire to take responsibility and use own initiative
  • Commitment to own personal professional development
  • Passion
  • Right Attitude to work

Qualification

Customer Service Level 2


Apply Now



Retail shop with in house embroidery operation turning in the region of 600-2000 garments per week.