Customer Service is a great stepping stone into a successful job. You will be a trusted member of staff and are picking up skills that can be applied into a variety of different job roles.
- Speaking to customers and freight network on the phone
- Responding to and dealing with emails
- Updating computer systems with information
- Data entry
- Sorting/filing paperwork
- Have good verbal and written communication skills.
- Have an adaptive approach to work.
- Providing rates and quotes to customers.
What is a Customer Service Assistant?
Customer Service Assistants have an important job representing a company first hand, they have to be well presented and approachable. Being a Customer Service Assistant, you could be in a shop serving customers or even behind closed doors answering important phone calls. People will often come to you for help so you need to make sure you are confident, polite and have an interest in what you are talking about. You will usually be part of a team and expected to report to a manager. Being a Customer Service Assistant is a very important job and there is lots of room for progression!
About Your Employer:
|Berser are a transport & logistics service provider. They have won for the 2nd Year in succession Platinum Status within the Palletways Network, this is the highest accolade a depot can achieve.|
- Good Communication
- Good time keeping
- Friendly & approachable
- Excellent telephone manner
- Willing to work in a close team
- Willing to share and input your own ideas
Applying English & Maths To This Role:
You may require an element of English and Maths skills in this role, this will link with tasks such as date inputting and providing quotes to customers.
GCSE Maths and English 9-4 (A*- C) is preferred but not essential.
Apprenticeship in Customer Service Level 2
Berser invest in lots of people and there is potential to stay on within the company at the end of your apprenticeship.