New
Position:
Customer Service Apprentice
Employment Type:
Apprenticeship
Salary:
£750 per month
Location:
Loomer Road, ST5 7JZ
Closing Date:
30th September, 2018

Customer Service is a great stepping stone into a successful job. You will be a trusted member of staff and are picking up skills that can be applied into a variety of different job roles.

Job Role: 

  • Speaking to customers and freight network on the phone
  • Responding to and dealing with emails
  • Updating computer systems with information
  • Data entry
  • Sorting/filing paperwork
  • Have good verbal and written communication skills.
  • Have an adaptive approach to work.
  • Providing rates and quotes to customers.

What is a Customer Service Assistant?

Customer Service Assistants have an important job representing a company first hand, they have to be well presented and approachable. Being a Customer Service Assistant, you could be in a shop serving customers or even behind closed doors answering important phone calls. People will often come to you for help so you need to make sure you are confident, polite and have an interest in what you are talking about. You will usually be part of a team and expected to report to a manager.  Being a Customer Service Assistant is a very important job and there is lots of room for progression!

About Your Employer: 

Berser are a transport & logistics service provider. They have won for the 2nd Year in succession Platinum Status within the Palletways Network, this is the highest accolade a depot can achieve.

Skills: 

  • Conscientious
  • Good computer skills and familiarity with Microsoft Office and using the internet
  • Basic English and Maths
  • Full Training will be provided

Personal Attributes: 

  • Good Communication
  • Good time keeping
  • Friendly & approachable
  • Excellent telephone manner
  • Willing to work in a close team
  • Willing to share and input your own ideas

Applying English & Maths To This Role: 

You may require an element of English and Maths skills in this role, this will link with tasks such as date inputting and providing quotes to customers.

Qualifications Required:

GCSE Maths and English 9-4 (A*- C) is preferred but not essential.

Qualifications Gained: 

Apprenticeship in Customer Service Level 2

Future Prospects: 

Berser invest in lots of people and there is potential to stay on within the company at the end of your apprenticeship.

 

Matching you to the right employer

All applicants will need to successfully complete a work trial before starting an apprenticeship programme. This ensures applicants and employers are a perfect match.

Salary information

Please note the salary for this role is £187.50 per week for all ages of applicants.


Apply now