Position:
Customer Service Apprenticeship
Employment Type:
Apprenticeship
Salary:
£3.50 per hour
Location:
ST6
Closing Date:
30th November, 2017

Job Description

Working in a busy customer service team you will be responsible for handling customer enquiries by phone, email and post.

You will need to be a friendly and approachable person who understands the importance of dealing in a professional and efficient manner and exceeding customer expectations.

You will learn a range of office and administrative duties and be comfortable in using a range of IT and software applications.

There is the opportunity to progress to further training following the initial apprenticeship qualification.

 

Skills Required

– Understand how to deliver excellent customer service
– Organisation Skills (Able to manage time effectively and prioritise workload accordingly)
– Able to work as part of a team
– Good communication skills
– Ability to understand and carry out instructions

 

Personal Qualities

 

– Proactive approach to seeking and sharing knowledge
– Ability to work effectively as part of a team
– Awareness of equality and diversity
– Flexible, enthusiastic, ‘can-do’ approach to everyday work
– Open to change and new ideas
– Willingness and desire to take responsibility and use own initiative
– Commitment to own personal professional development
– Other; Good Work Ethic, Passion and right attitude to work

Qualifications

– GCSE Maths and English A*- C or Functional Skills or equivalent;

Preferred

*Please note that all applicants will need to successfully complete a work trial before being signed up on to the apprenticeship programme


How To Apply

Apply Now



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