Customer Service Administrator
Employment Type:
£3.50 per hour
Closing Date:
31st October, 2017

Job Description

If you are looking to plan a career based around Business Administration and you can easily commute to Stoke on Trent Monday-Friday, this opportunity is for you. No prior experience is needed within an office environment but having a confident personality will help you to succeed. Hours are 9:00 – 17:30 Monday to Friday.

Duties will include:

  • Contacting customers.
  • Contacting FCA regulated firms such as Pension Administrators and Independent Financial advisors.
  • Online researching.
  • Sending and responding to both letters and emails.
  • Updating customer records on bespoke CRM systems

Working Hours

-Monday-Friday 9:00 – 17:30

Skills Required

  • Understand how to deliver excellent customer service
  • Organisation Skills
  • Able to work as part of a team
  • Good communication skills
  • Ability to understand and carry out instructions
  • Ability to come to conclusions based on research

Personal Qualities

  • Ability to work effectively as part of a team
  • Flexible, enthusiastic, ‘can-do’ approach to everyday work
  • Open to change and new ideas
  • Willingness and desire to take responsibility and use own initiative
  • Commitment to own personal professional development
  • Other; Good Work Ethic, Passion and right attitude to work


No formal qualifications are required but having Grade C or above in both Maths and English would be advantageous.


Business Administration level 2

*Please note that all applicants will need to successfully complete a work trial before being signed up on to the apprenticeship programme

How To Apply

Apply Now

The Pension Tracing Service has been providing help and guidance to members of the public on lost pension matters for many years. If you are just curious to whether or not you have any pensions, or if you are certain that you have lost track of your pension then we are able to assist. We even offer a free pension review for those who already have pensions but do not know what to do with them. Having the help available can help you become more financially secure and also benefit your loved ones and your retirement. If you have authorisation, you are then able to trace the pensions on behalf of a loved one such as a sibling or a parent. As long as they have told you they are happy for you to proceed with the service and they are able to provide signed documents then we can also trace their pensions. The service we offer is free, we trace your pension and are able to answer any questions you may have which gives people the support they wouldn't usually get when it comes to their pensions.