Apprentice Customer Service Advisor
Employment Type:
£3.50 per hour
Closing Date:
25th September, 2017

By being at the heart of the business, this will give you the opportunity to understand Housing, Maintenance and Support Services for the group.

The role will be integral in supporting customers within their journey In Staffordshire Housing Group, understanding in how people can apply for housing, reporting repairs, liaising with contractors, understanding shared ownership properties, and tenancy issues. This will provide an excellent career basis for those interested in customer service and/or Social Housing.

As part of a vibrant, enthusiastic team, you will be the face and the voice of the business to assist with queries and issues. You will also have an opportunity to drive improvements across the group by being involved with projects for change.

Skills Required

Understand how to deliver excellent customer service
Able to work as part of a team
Ability to understand and carry out instructions
Desire to help people
ICT skills in Microsoft Word, Excel, Outlook

Personal Qualities

Ability to work effectively as part of a team
Awareness of equality and diversity Flexible, enthusiastic, ‘can-do’ approach to everyday work
Open to change and new ideas
Commitment to own personal professional development

Other; Good Work Ethic, Passion and right attitude to work
Willingness to listen, learn and carryout instructions
A polite, friendly and helpful personality.


GCSE Maths and English A*- C or Functional Skills or equivalent; Preferred


Level 2 Customer Service

Future Prospects

Opportunity to gain experience, develop skills, knowledge and qualifications.

Potential employment within the business (successful apprentices are still working within the business as a support practitioner for Arch)

*Please note that all applicants will need to successfully complete a work trial before being signed up on to the apprenticeship programme


How To Apply

Apply Now

Staffordshire Housing Group, is a registered social landlord. We manage over 3000 properties throughout North Staffordshire with our customers at the heart of the business.