Apprentice Customer Care Advisor
Employment Type:
£592 per month
Newcastle-Under-Lyme, ST5 6AZ
Closing Date:

Customer care advisors have a special role to look after customers and all their needs. The job is rewarding and you are expected to shine and represent your company to the best of your ability.

Job Role: 

Your job role will require working in a very fast paced department which supports all other branches within the midmarket division of Banner for Stoke/Loughborough/Swindon/Bradford. Banner have great opportunities available to the right candidate!

  • Liaising with customer on a day to day basis
  • Liaising with all other areas and departments within the business
  • Dealing with all service issues like collections, shortages and picking errors
  • Taking and making calls to customers.
  • Working to strict SLA’s.
  • Learn and develop as you go
  • Learn how all the functions of the company work together

What is Customer Service/Care?

Customer service assistants/advisors have an important job representing a company first hand, they have to be well presented and approachable. Being part of customer service, you could be in a shop serving customers or even behind closed doors answering important phone calls. People will often come to you for help so you need to make sure you are confident, polite and have an interest in what you are talking about. You will usually be part of a team and expected to report to a manager.  You will have a very important job and there is lots of room for progression!

About Your Employer: 

Banner supply general stationery, bespoke printed items, catering and janitorial items, through to technology and office furniture.

Skills Required: 

  • Understand how to deliver excellent customer service
  • Organisation Skills (be able to manage time effectively and prioritise workload accordingly)
  • Able to work as part of a team
  • Good communication skills
  • Ability to understand and carry out instructions
  • Ability to multi task
  • IT skills desirable but not essential

Personal Attributes:  

  • Attention to detail
  • Good communication skills
  • Awareness of equality and diversity
  • Flexible, enthusiastic, ‘can-do’ approach to everyday work open to change and new ideas
  • Willingness and desire to take responsibility and use own initiative
  • Commitment to own personal professional development
  • Good at problem-solving.
  • Other; Good Work Ethic, Passion and the right attitude to work

Applying English & Maths To This Role: 

You will require English and Maths skills for customer enquiries and orders.

Qualifications Required:

GCSE Maths and English A*- C (9-4) or Functional skills as equivalent

Qualifications Gained:

Customer Service Standard Level 2


Matching you to the right employer

All applicants will need to successfully complete a work trial before starting an apprenticeship programme. This ensures applicants and employers are a perfect match.

Salary information

Please note the salary for this role is from £3.70 per hour for all ages of applicants.