Customer service apprentice with Rebus Training Ltd
Employment Type:
£3.50 per hour
Closing Date:
31st May, 2017

Duties will include the following

Provide a positive welcome and reception services to all centre visitors

-Professionally manage calls helping with queries or passing to a colleague where appropriate
-Maintaining a tidy work area and ensure the centre is fit for visitors at all times.
-Input data to a database relating to course bookings
-Photocopying / scanning course records
-Training rooms set up for courses
-Maintaining/replenishing refreshments during courses

Skills Required

– Understand how to deliver excellent customer service
– Organisation Skills (Able to manage time effectively and prioritise workload accordingly)
– Able to work as part of a team
– Good communication skills
– Ability to understand and carry out instructions

Personal Qualities

– Proactive approach to seeking and sharing knowledge
– Ability to work effectively as part of a team
– Awareness of equality and diversity
– Flexible, enthusiastic, ‘can-do’ approach to everyday work
– Open to change and new ideas
– Willingness and desire to take responsibility and use own initiative
– Commitment to own personal professional development
– Other; Good Work Ethic, Passion and right attitude to work


– GCSE Maths and English A*- C or Functional Skills or equivalent; Preferred

Apprenticeship Framework

– Level 2 Diploma in Customer Service

The hours of work will be 8:15am to 16:15pm. Mon to Fri

How To Apply

Apply Now

Rebus is City & Guilds & EAL accredited and UKATA approved training centre, primarily working with electrical contractors and Apprentice electricians. The company was set up 2010 has grown consistently during this time, we are now the best and largest provider of advanced electrical apprenticeships in the Stoke on Trent area.  We have proudly opened our second centre in Macclesfield and had our first intake of apprentices in September 2014. Rebus is run by its joint Managing Directors Gary Jackson and Jon Grocock who between them have over 50 years experience in the industry. We receive excellent feedback from our customers with 100% of learners saying they would recommend us to a friend or colleagues.  Our customers also return to us as they say they are assured by the experience and expert knowledge demonstrated by our trainers.